zlOrigin wont download

hi have a good time

I can't download the required items of the game through the ZlOrigin and when entering the ZLOrigin to download files the Zclient writes this error that I do not know what it is

I've also done these things:

Test with VPN

Change DNS

Testing with different networks.

Uninstall and reinstall software

TURN OFF Firewall

Turn off antivirus

I tested this last night and it downloaded a bit, but after that error <Cloud 1 err 28>was shown, I couldn't download at all and the game needs an essential update.

tanks for helping me

with vpn and dns changer, zlorigin not even open .

Sorry admin for new topic,i finally found the solution others if have same problem this is the solution:

This problem is because of network

My country is IRAN and you should run vpn (vpn proxy master) in France server before running the Zclient .

It's important that use only mcinet network .

Thanks