The problem of not seeing some texts or name has happened to me before and in my case it was because of a mod that was ruined after an update of The Sims 4 or because the version of the mod was not compatible, it is fixed by hitting the mod in question and updating it for a new version or re-downloading it. If you have mods I recommend you to move them to another folder before updating the game, besides reviewing mods that affect several things of the game in case new versions came out.
Yes, I did it several times as soon as I saw that it started to go down, I paused it before r