shalena6

Have you checked if your firewall or antivirus is blocking the download? Sometimes adjusting those settings can help. Also, ensure your internet connection is stable.

It seems like you're encountering technical issues with downloading The Sims 4. I recommend reaching out to technical support for both ZLOrigin and ZLClient to troubleshoot the "Cloud1err 1.7" and "error 196613: 0" messages. They can provide personalized assistance.